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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify available operating systems
   • Compare and contrast different OS
   • Identify and demonstrate knowledge of basic OS features
   • Research OS vendor sites to obtain technical specifications and system requirements
   • Install and configure the OS using features such as Internet Information Services (IIS)
   • Determine licensing, hardware and security requirements and provide recommendations to appropriate person
2. Install, configure and optimise operating systems
   • Install, configure and test the OS using the installation components and boot utility options
   • Use the OS user interface to correctly configure the installation
   • Identify different directory structures and demonstrate management of virtual memory
   • Optimise system to meet organisational requirements
   • Document system according to organisational requirements
3. Resolve problems using tools
   • Identify command line options and system tools available to troubleshoot problems
   • Identify specific problems and implement strategies for resolution
   • Use options and tools to resolve common operating system issues
4. Provide instruction for new operating system implementation
   • Provide one-to-one instruction about changes to the client or users as required
   • Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism

Performance Evidence

Evidence of the ability to:

determine the appropriate operating system

install, configure and test an operating system (OS)

improve system performance with minimum disruption to clients

identify faults and rectify with utilities and tools

instruct the client or users on the changes in OS

seek client and user feedback.

Note: Evidence must be provided in at least TWO organisations or situations.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

summarise the requirements of different operating systems

outline the architecture of current technical systems

identify and describe the key current industry accepted hardware and software products

describe the functions and features of the OS used by the organisation

describe the installation and configuration of systems software including:

organisational requirements for OS software

prerequisites for system software installation

set-up and configuration procedures

software packages supported by the organisation

system’s current functionality

system’s diagnostic software

vendor specifications and requirements for installation.

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